Feedback and Complaints

We hope you have no complaints with our service but if you should do so, please contact us by your preferred method. Either by telephone or email. Details are below:

We will send you an emailed acknowledgment of a complaint within 3 business days and within 3 weeks of receiving a complaint we will ensure you get a final response which adequately addresses the complaint. If that is not possible, we will send you a response which outlines why we need further time to investigate the issue.

If you are not satisfied by our handling of the complaint, you are entitled to also refer the matter to the General Pharmaceutical Council.

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