Terms & Conditions

These Terms & Conditions apply to your use of the eropid.store website and every order placed with Strandhaven Ltd through Well-Chem Pharmacy.


Strandhaven is a limited company registered in England – company number 01413692. Our products are sold through Well-Chem pharmacy which is registered with the General Pharmaceutical Council – registration number: 1031276.

Our Superintendent Pharmacist is Dhirendra Somaiya, GphC no. 2022630

We may change these Terms & Conditions from time to time.

Registration, accepting these Terms and our contract with you

The contents of this web site are directed solely at those who access the site from the UK. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts. Risk and title in the products will pass to you when they are dispatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products.

To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them. Strandhaven Ltd has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law, Strandhaven Ltd disclaims all warranties of any kind with respect to the content of this web site.

Strandhaven Ltd and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Strandhaven Ltd, its directors or employees. All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use.

If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care. Any links on this web site to other web sites are provided for your interest only and Strandhaven Ltd has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. Once an order has been placed, the transaction is processed manually at the premises.

Orders and Payment

Once an order has been placed, the transaction is processed manually at the premises of Well-Chem Pharmacy by our registered pharmacists who are members of the General Pharmaceutical Council. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Strandhaven Ltd may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Strandhaven Ltd following checking of orders by a pharmacist. We only deliver medication within the UK.

Payment will usually be taken by Strandhaven Ltd at the time that goods are dispatched (except for payments using PayPal which are debited to the customer account at the time of placing the order). Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitors’ fees will be added to the customer’s account.


All prices displayed on our website are the prices you will pay. There are no hidden costs or charges. We reserve the right to change our prices without notice.


Unfortunately, once medicines have left the pharmacy, we are not able to accept them as returns back into stock and they therefore have to be destroyed. Please make sure you order the correct item.

Privacy & Safety

Strandhaven LTD takes your privacy and data protection very seriously. The website has been made with the ultimate effort of ensuring this database is secure and can only be accessed by trusted and designated staff members and the marketing team.

The information here provided with regards to medical advice has all been taken from the National Health Service (NHS) database. We do not take responsibility for any of the advice. You can cross check any advice with our licensed and practicing pharmacists, but only in store or you can message us regarding your query.

We will never pass on your personally identifiable information to anyone. We will not needlessly clog up your inbox with commercial spam. You may delete/change your information at any time. You may opt out of receiving any emails from us at any time. Our payment system is secured with SSL secured system, meaning all your details are safe and secure.

Confirming your identity

To further protect your security, we take reasonable steps to confirm your identity before we give you access to your account or our store. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to your information. To access this site, you must be aged over 18 years and agree that all information you provide is true. To confirm your identity, we require the following information:

  • Gender (at birth)
  • Full legal name
  • Date of birth
  • Full address

Your identity will be verified with the NHS spine. Where this is not sufficient, additional proof may be required, such as providing a copy of a photo identity document (i.e., passport, driving licence, national identity card).

Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP.

Contacting us

To contact us please phone us on 020 8590 1624 or email us at info@wellchem.co.uk


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